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Data News & Events
The 4 (Mostly) Unheralded Roles Driving Digital Transformation
When it comes to inconsistency in the digital era, the simplest explanation is some organizations have the right people in the right places, and some don’t.
What Skills Do Organizations Need to Make Collaboration Sustainable?
Businesses that want to sustain collaboration need to consider the skills of employees and the skills of those tasked with managing collaboration.
Sometimes a 270-Degree View of the Customer Is Enough
We're currently ingesting a vast amount of data without considering its value in understanding our customers and their experiences with our company.
Survey Monkey: When Support Overcomes Poor Design Decisions
A characteristic of successful companies today is they embrace technology AND human potential, combine emotional intelligence with data.
WordPress Acquires Tumblr, Evergage Unveils Data Warehouse Solution and Other News
This week's customer experience news. WordPress acquires Tumblr, Evergage unveils data warehouse solution and other news.
WeWork Files for IPO, Slack Debuts Enterprise Security Controls, More News
WeWork's S1 filing made for some interesting reading this week. We also catch up on news from Slack, Lucidworks and more.
How Customer Experience Teams Strengthen Your Brand Through Market Disruption
How many times have you really overhauled your go-to-market strategy and who in your business informs a major market pivot?
Everyone Is Drinking from the Firehose: Invest In and Expand Your IT Teams
With constant change being the norm, it's time to invest in and expand IT teams to help keep on top of the pace of change.