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Data News & Events
How Agile Helps Drive Digital Transformation Forward
How organizations are using Agile as the basis for their digital transformation.
Why the 'R' in CRM Is the Most Important Letter In Customer Experience
Every interaction with customers should be treated as if we’re in a relationship.
How Customer Relationship And Digital Workplace Can Pull Together
Customer relationship management and digital workplace technologies should be doing more to support each other. Here's what you can do.
Why Brands Must Unify Customer Experience and Customer Success (and How They Can Do It)
Customer success brings a new set of tactics that customer experience leaders should pay attention to.
Google Data Studio Updates Calculated Fields to Improve Data Exploration
Calculated Fields in Google Data Studio show the importance of features that simplify data exploration and visualization.
Should the Chief Privacy Officer and Chief Information Security Officer Roles Merge?
Given the changing global regulatory landscape it's not surprising to see privacy and security roles merging.
Customer Data Platforms Best Practices and Challenges
The value a CDP can bring to your company is extensive, and a must-have for any company serious about running customer-centric, data-driven programs.
How SMBs Can Successfully Adopt Chatbots, AI and IoT Marketing
Why small and midsized businesses aren't doing enough to adopt chatbots, AI and IoT technologies. Here's how they can.